Q & A
1.How to do payment? (Payment method )
We accept Western Union, MoneyGram, Banktranfer. Transferwise and anohter method your accpeted.
2. How to make order?
If you are small buyer just buy few pairs , send me picture +size +what quality you want, we will give you best price. If prices is acceptable, do payment. If you are retailer,INS seller, shoes sell site owner, contact us for order form, we will offer the best wholesale price for you .
3.How long need to prepare order before send out ? (time of processing order)
(1)Order in our daytime working time, sneaker, basketball shoes, Soccer, jersey will send out at the same day. Order in night time, need next daytime . (2)Clothing,luxury shoes, bags, watches, belts, prepare day is 1days, special items like customized items about 2~3days .
4.How many days you will receive the order ( Delivery time )
(1) Nourth American, European, Asia, Australia delivery time 2~4days (2)Africa,SouthAmerican delivery time 5-7days.
5. How to shipping the order (delivery method )
We do fast delivery with DHL worldwild . Special country have problem with dhl in custom. We will send with EMS,Epacket,HKpost. CNpost. (these delivery time is longer than DHL )
6.How to packing the order? (Packing problem )
We have professional packing worker to do packaging. All shoes boxes have double boxes to protect from damaged in the shipping way. (Sepcial country strick in custom. Will no boxes but have brand plastic bag and Bubble Wrap to protect the shoes )
7 .What is your factory products size chart ? ( custom problem )
Expect the clothing is one size smaller than official size, all products is standard official size. (if you don’t know official size you can google to know it ).
8.If parcels stop in custom how to do ? ( custom problem )
(1) If parcels stop in china custom, we will send new parcels again for free.
(2) Each shipping company we have special line to pass custom. So we usually don’t have problem in custom. Even the strick county, we have less stop. If your name in custom blacklist unfortunately been stop, we have special staff in custom will help you to pick up . If your parcel can’t pick up. Our company will share with your lost ( Customer just need pay 10%~80% of former order amount, we will send new order again, how much percent depend on what products you ordered )
9. How we know the order is send out or no ? (How to know if send me the correct items )
Before order send out, we will send you the delivery picture and tracking NO. for you confirm. After you confimed we send out after .
10. How to know where my order is ? (How to tracking parcels information ? )
You can used tracking NO. we given you to tracking parcels informations.Used tracking NO. check in below site,dhl : www.dhl.com EMS,epacket, hkpost, cnpost : www. 17track.net
11.If the order have quality problem, how to do ? ( Quality problem )
Answer: When you get the parcel, pls firt time check if the order have quality problem, if yes take pictures to show we . After we confrim is our problem we will send new item again for refund. (customer yourself made problem and the long time after order problem we refused )
12. Pls know each mouth we have promotion . the details pls ask our each saleman. And If you introduce your family or friend buy from our shop, you will have free gift or discount in next order.
Our Message For You
Dear customer:
For some reason, we can’t update more latest items on website.
PLS add our Whatapp :+861706947910 or communication with us by email to get the latest products. (our email : ptshoesclub@gmail.com)
If you can not find products that what you want on our website,please send products photos or link to us (by whatapp or email). We will check from chinese market then feedback for you as soon as posible.
We have a strong team and we can find almost all products from chinese market.We will provide for you with professional service
We looking for oversea retailer, store owner, famous INS seller, ebay store owner for long term cooperation! Welcome New and Long-Term Business Partner to cooperate with us ! !!
Best regards
Pt Shoe Club